Refund policy

We truly value your trust in our brand and want to ensure you have a smooth and satisfying shopping experience. Please take a moment to review our return and exchange policy below:

🛍️ Returns for Damaged Products Only
We take great care in checking each piece before dispatch. However, if you receive a product in a damaged condition, we sincerely apologize.
To help us resolve such issues quickly, we kindly request that you share an unboxing video as proof. This allows us to assess the situation and offer the best possible support.

📏 No Returns for Size Issues
We understand that finding the perfect fit can be tricky. While we currently do not accept returns or exchanges for size-related issues, we’ve thoughtfully left a 2-inch margin inside each dress to make alterations easier for you.
We recommend checking our size guide before placing your order for the best fit.

⚠️ Defective or Damaged Items
In rare cases where you receive a defective or damaged product, please contact us within 48 hours of receiving your order. Kindly include photos and your order number so we can assist you promptly.
Each case is carefully reviewed to ensure a fair resolution.

❌ No Cancellations After Purchase
As all orders are processed immediately to ensure timely delivery, we are unable to accommodate cancellations or modifications once the order has been placed. We appreciate your understanding.

🧼 Hygiene and Safety
For the safety and hygiene of all our customers, especially in the case of intimate or close-to-skin garments, we are unable to accept returns or exchanges. Your health and comfort are always our top priorities.

🎀 Custom / Made-to-Order Items
Items that are custom-made or personalized especially for you are non-refundable and non-exchangeable, as they are crafted to your specific preferences.

⏱️ Return Approval Timeline
Once we receive your returned item, please allow 3-5 business days for our team to inspect and process the return. You’ll be notified via email once it's done.